Due to the custom nature of our products and services, all returns are handled according to the guidelines below. Please read this policy carefully before placing your order or making a payment.

1. Custom Fabricated Stone Countertops

If a fabrication error is made by Epic Home Design LLC — such as incorrect dimensions, wrong edge profile, or wrong material — we will re-fabricate or replace the affected piece at no cost to the Client. All defects must be reported within 48 hours of installation with photographic documentation.

2. Cabinets & Manufactured Products

• Stock (in-stock) items: Unopened, uninstalled cabinets in original, undamaged packaging may be returned within 14 days of delivery for a refund, minus a 20% restocking fee.
• Special-order and custom cabinets: Non-returnable and non-refundable once the order has been placed with the manufacturer.
• Installed products: Any cabinet or product that has been installed cannot be returned regardless of circumstances.

3. Defective or Damaged Products

If a product arrives damaged or is found to be defective upon delivery:

• Document the damage immediately with clear photographs.
• Notify Epic Home Design LLC within 48 hours of delivery at info@epichomepa.com.
• We will assess the damage and coordinate repair or replacement at no charge to the Client for covered defects.
• Damage caused by the Client after delivery is not covered.

4. Deposits

Deposits are refundable only under the following conditions:

• Cancellation submitted in writing before any materials have been ordered: deposit refunded minus a 10% administrative fee.
• Cancellation after materials have been ordered or fabrication has begun: deposit is non-refundable.

See our Terms & Conditions (Section 7) for full cancellation terms.

5. Non-Returnable Items — Summary

• Any stone slab that has been templated, cut, or fabricated
• Special-order or custom cabinetry
• Any installed product
• Materials purchased as part of a signed project contract where work has commenced

6. Chargebacks & Payment Disputes

7. How to Submit a Return or Warranty Claim

To initiate a return request or report a defect, contact us using the information below. Please include:

• Your full name and project address
• Invoice or contract number
• Description of the issue
• Photographs (required for defect or damage claims)

Email: info@epichomepa.com
Website: epichomepa.com
Address: 1803 Underwood Blvd, Delran, NJ 08075

We aim to respond to all return and warranty inquiries within 2 business days.