Epic Home Design LLC ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding your data. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, home or project address, phone number, email address
• Project information: Property details, project specifications, and photographs of your space
• Payment and billing information: Billing name and address. Card numbers and sensitive payment data are handled exclusively by Stripe and are never stored on our systems.
• Website usage data: IP address, browser type, pages visited, time on site, and referral source — collected via cookies and analytics tools
• Communications: Emails, phone call records, contact form submissions, and text messages you send us

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, schedule, and complete your project or order
• Process payments and send invoices and receipts
• Communicate with you about project status, appointments, and support requests
• Send marketing and promotional communications (you may opt out at any time)
• Analyze and improve our website, services, and advertising
• Comply with applicable laws, regulations, and legal obligations
• Prevent fraud and protect the security of our business and customers

3. Payment Processing via Stripe

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Payment processors: Stripe, Inc. — for secure payment processing
• Analytics and advertising providers: Google Analytics and Google Ads — for website performance and advertising measurement
• Business software providers: CRM, scheduling, and project management tools — bound by confidentiality obligations
• Subcontractors: Only information necessary to complete your project, under confidentiality expectations
• Legal and regulatory authorities: When required by law, court order, or to protect our legal rights

5. Cookies & Website Tracking

Our website (epichomepa.com) uses cookies and third-party tracking tools including:

• Google Analytics: To understand how visitors use our website and improve our content
• Google Ads conversion tracking: To measure the effectiveness of our advertising campaigns

You may disable cookies through your browser settings. Note that disabling cookies may affect certain website functionality. By continuing to use our website, you consent to the use of cookies as described in this policy.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We encourage you to contact us immediately if you suspect any unauthorized activity related to your account or project.

7. Data Retention

We retain customer records, project files, and financial transaction records for a minimum of 7 years in accordance with applicable accounting standards and contractor licensing regulations. Marketing and communication data may be deleted upon your request.

8. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing and promotional communications at any time
• Request information about how your data is shared

To exercise any of these rights, contact us at info@epichomepa.com. We will respond within 30 days.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be posted on our website with the effective date noted above. Continued use of our services following any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Epic Home Design LLC
1803 Underwood Blvd, Delran, NJ 08075
Email: info@epichomepa.com
Website: epichomepa.com